Refund policy

Change of Mind

If you change your mind, we may accept a return provided:

• The item is unused
• The item is in original packaging
• The return request is made within 14 days of delivery
  

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Once the item is received and inspected, a refund will be issued for the product price only (shipping costs are non-refundable).

Faulty or Incorrect Items

If you receive an item that is:

• Faulty
• Damaged in transit
• Incorrect
  

Please contact us as soon as possible so we can resolve the issue quickly.

Faulty items are handled in accordance with Australian Consumer Law — see our Warranty page for full details.