Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a:

• Repair
• Replacement
• Refund
  

if a product:

• Is not as described
• Is not fit for purpose
• Has a major failure
  

These rights apply regardless of any manufacturer warranty period.

When you buy from Off Track HQ:

• We are your point of contact, not the manufacturer
• You do not need to chase brands, suppliers, or overseas companies
• We will handle communication with the manufacturer on your behalf
  

If we sell it, we back it.

Our process is simple and transparent:

1. You contact Off Track HQ with the issue
2. We assess the issue in line with Australian Consumer Law
3. We liaise with the manufacturer or supplier
4. We arrange a repair, replacement, or refund as required
   

We aim to resolve warranty matters as quickly as possible and will keep you informed throughout the process.

Minor Failures

For minor faults, we are entitled to choose:

• Repair
• Replacement
• Refund

Major Failures

If a product has a major fault, you are entitled to choose:

• A replacement
• A refund or,
• A repair
  

A major failure includes (but is not limited to):

• The product is unsafe
• The issue cannot be fixed within a reasonable time
• The product is significantly different from its description
• The product does not do what it is intended to do

What Is Not Covered

Australian Consumer Law does not cover:

• Damage caused by misuse or abuse
• Incorrect installation or setup
• Normal wear and tear
• Damage caused by modifications
• Accidental or impact damage

Each claim is assessed fairly and individually in line with ACL.

To help resolve warranty claims efficiently, we may ask for:

• Photos or videos of the issue
• A brief description of how the fault occurred
• Serial numbers (where applicable)
  

This helps speed up communication with manufacturers and suppliers.